{"count":90,"next_page":"https://coinwizardgames.zendesk.com/api/v2/help_center/en-us/articles.json?page=2&per_page=30","page":1,"page_count":3,"per_page":30,"previous_page":null,"articles":[{"id":44235610908823,"url":"https://coinwizardgames.zendesk.com/api/v2/help_center/en-us/articles/44235610908823.json","html_url":"https://coinwizardgames.zendesk.com/hc/en-us/articles/44235610908823-What-happens-with-any-incomplete-offers-from-the-RevU-Offer-Wall","author_id":406577465474,"comments_disabled":true,"draft":false,"promoted":false,"position":0,"vote_sum":0,"vote_count":0,"upvote_count":0,"downvote_count":0,"section_id":44234987026199,"created_at":"2026-10-14T13:13:58Z","updated_at":"2026-10-14T15:42:41Z","name":"What happens with any incomplete offers from the RevU Offer Wall?","title":"What happens with any incomplete offers from the RevU Offer Wall?","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2026-10-14T15:42:41Z","user_segment_id":null,"permission_group_id":4046554,"content_tag_ids":[],"label_names":[],"body":"

Effective October 14, 2026, the Coin Wizard Game Offer Wall (provided by RevU) has been suspended. You will not be able to activate any new offers after this date.

If you activated an offer and completed the offer prior to October 14, 2026 you will be eligible to receive your Sweeps Coins reward up until 5pm ET on October 20, 2026.

If you have questions about the status of your unprocessed or incomplete RevU offer please contact our Support Team.

"},{"id":44235618357527,"url":"https://coinwizardgames.zendesk.com/api/v2/help_center/en-us/articles/44235618357527.json","html_url":"https://coinwizardgames.zendesk.com/hc/en-us/articles/44235618357527-What-happens-with-any-friends-that-I-referred-to-Coin-Wizard-Games","author_id":406577465474,"comments_disabled":true,"draft":false,"promoted":false,"position":0,"vote_sum":0,"vote_count":0,"upvote_count":0,"downvote_count":0,"section_id":44234987026199,"created_at":"2026-10-14T13:12:43Z","updated_at":"2026-10-14T15:42:43Z","name":"What happens with any friends that I referred to Coin Wizard Games?","title":"What happens with any friends that I referred to Coin Wizard Games?","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2026-10-14T15:42:43Z","user_segment_id":null,"permission_group_id":4046554,"content_tag_ids":[],"label_names":[],"body":"

Effective October 14, 2026, the Coin Wizard Games Refer-a-Friend program has been suspended. If your referral completed the eligibility requirements of spending at least $25.00 on Gold Coin packages prior to the suspension of the program you would have been awarded the bonus reward of 10.00 Sweeps Coins.

Due to the closure of the Coin Wizard Coin Store and the suspension of all Gold Coin purchases on October 14, 2026, referrals that did not already complete the full eligibility requirements would no longer have the ability to qualify (as they can no longer purchase Gold Coins).

If you would like additional information about a particular referral please contact our Support Team.

"},{"id":44235519943319,"url":"https://coinwizardgames.zendesk.com/api/v2/help_center/en-us/articles/44235519943319.json","html_url":"https://coinwizardgames.zendesk.com/hc/en-us/articles/44235519943319-What-happens-with-the-AMOE-Postal-Request-Codes-that-I-have-not-mailed-in-yet","author_id":406577465474,"comments_disabled":true,"draft":false,"promoted":false,"position":0,"vote_sum":0,"vote_count":0,"upvote_count":0,"downvote_count":0,"section_id":44234915795735,"created_at":"2026-10-14T13:09:53Z","updated_at":"2026-10-14T15:42:42Z","name":"What happens with the AMOE Postal Request Codes that I have not mailed in yet?","title":"What happens with the AMOE Postal Request Codes that I have not mailed in yet?","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2026-10-14T15:42:42Z","user_segment_id":null,"permission_group_id":4046554,"content_tag_ids":[],"label_names":[],"body":"

Effective October 14, 2026 you will no longer be able to request new Postal Request Codes from the Coin Wizard Games Alternative Method of Entry (“AMOE”) program.

If you have already mailed in requests and these are received by the end of the business day on October 19, 2026 you will be emailed a complimentary Redemption Code, which can be redeemed prior to noon ET on October 21, 2026.

If you have not mailed a request prior to October 14, 2026 we recommend that you do not mail any new requests as we cannot guarantee timely deliver by the USPS to our processing facility.

If you have questions please contact our Support Team.

"},{"id":44235414430615,"url":"https://coinwizardgames.zendesk.com/api/v2/help_center/en-us/articles/44235414430615.json","html_url":"https://coinwizardgames.zendesk.com/hc/en-us/articles/44235414430615-When-is-the-final-day-that-I-will-be-able-to-redeem-my-Sweeps-Coins-for-a-prize-redemption","author_id":406577465474,"comments_disabled":true,"draft":false,"promoted":false,"position":0,"vote_sum":0,"vote_count":0,"upvote_count":0,"downvote_count":0,"section_id":44234975255831,"created_at":"2026-10-14T13:05:14Z","updated_at":"2026-10-14T15:42:47Z","name":"When is the final day that I will be able to redeem my Sweeps Coins for a prize redemption?","title":"When is the final day that I will be able to redeem my Sweeps Coins for a prize redemption?","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2026-10-14T15:42:47Z","user_segment_id":null,"permission_group_id":4046554,"content_tag_ids":[],"label_names":[],"body":"

The final day to redeem your redeemable Sweeps Coins is Wednesday, October 28, 2026 at 12pm (noon) ET.

Prize redemptions remain subject to the standard redemption rules and requirements that have always been applicable. You must verify you account activity first (if you have not already completed this step) and you must have a minimum of 50.00 redeemable Sweeps Coins.

If you have at least 50.00 redeemable Sweeps Coins you can exchange them for a digital gift card from our partner, Prizeout. Or, if you have at least 100.00 redeemable Sweeps Coins you can exchange them for an ACH direct deposit to your bank account.

All prize redemption requests will be processed in a timely fashion with the standard 2 to 3 business days.

"},{"id":44235322739863,"url":"https://coinwizardgames.zendesk.com/api/v2/help_center/en-us/articles/44235322739863.json","html_url":"https://coinwizardgames.zendesk.com/hc/en-us/articles/44235322739863-Why-is-Coin-Wizard-Games-closing","author_id":406577465474,"comments_disabled":true,"draft":false,"promoted":false,"position":0,"vote_sum":0,"vote_count":0,"upvote_count":0,"downvote_count":0,"section_id":44234959896855,"created_at":"2026-10-14T13:03:08Z","updated_at":"2026-10-14T19:23:28Z","name":"Why is Coin Wizard Games closing?","title":"Why is Coin Wizard Games closing?","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2026-10-14T19:23:28Z","user_segment_id":null,"permission_group_id":4046554,"content_tag_ids":[],"label_names":[],"body":"

Although it is never an easy decision to shut down a website or a business, our management team made a strategic decision to close Coin Wizard Games, the second website our company launched, and focus our attention and efforts on our Golden Hearts Games website, which we have operated since 2020.

"},{"id":43693308766487,"url":"https://coinwizardgames.zendesk.com/api/v2/help_center/en-us/articles/43693308766487.json","html_url":"https://coinwizardgames.zendesk.com/hc/en-us/articles/43693308766487-Update-September-22-2026","author_id":406577465474,"comments_disabled":true,"draft":false,"promoted":false,"position":0,"vote_sum":0,"vote_count":0,"upvote_count":0,"downvote_count":0,"section_id":38356387872151,"created_at":"2026-09-23T03:14:08Z","updated_at":"2026-09-23T03:14:14Z","name":"Update: September 22, 2026","title":"Update: September 22, 2026","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2026-09-23T03:14:13Z","user_segment_id":null,"permission_group_id":4046554,"content_tag_ids":["01JY73VWF4PEC1P8KBY1N3H2KZ"],"label_names":[],"body":"

Effective September 22, 2026, we have made a number of updates to our Terms & Conditions. This is a customary process that we typically do periodically. The previous updated was when we launched the website on April 30, 2026 (~5 months ago).

Below is a summary of the key changes made in this update:

In order to continuing participating on the Coin Wizard Games website you will be required to review the updated Terms & Conditions and consent to your acknowledgement of them. If you have any issues completing this brief process or if you have any questions about the changes please contact our Support Team.

"},{"id":38361611959191,"url":"https://coinwizardgames.zendesk.com/api/v2/help_center/en-us/articles/38361611959191.json","html_url":"https://coinwizardgames.zendesk.com/hc/en-us/articles/38361611959191-How-do-I-fill-out-the-envelope","author_id":406577465474,"comments_disabled":true,"draft":false,"promoted":false,"position":0,"vote_sum":0,"vote_count":0,"upvote_count":0,"downvote_count":0,"section_id":38456425360919,"created_at":"2026-02-12T17:51:55Z","updated_at":"2026-04-23T18:39:44Z","name":"How do I fill out the envelope?","title":"How do I fill out the envelope?","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2026-04-23T18:38:51Z","user_segment_id":null,"permission_group_id":4046554,"content_tag_ids":["01JMN3NGVXAEHTWMWHSWC1NJHJ"],"label_names":[],"body":"

Below is an example of how you should format your handwritten information on the envelope. It is important to ensure that all of the information for our recipient address is 100% correct or it may delay or prevent delivery. 

It is also required to have your complete return address in the upper-left corner. This must include your full name that matches your name from your Coin Wizard Games account. 

To see how your name is listed please visit the \"My Account\" page.

Here is an example of how the handwritten envelope should be formatted:

 

"},{"id":38361618690839,"url":"https://coinwizardgames.zendesk.com/api/v2/help_center/en-us/articles/38361618690839.json","html_url":"https://coinwizardgames.zendesk.com/hc/en-us/articles/38361618690839-Can-the-index-card-have-lines-on-one-side","author_id":406577465474,"comments_disabled":true,"draft":false,"promoted":false,"position":0,"vote_sum":0,"vote_count":0,"upvote_count":0,"downvote_count":0,"section_id":38456425360919,"created_at":"2026-02-12T17:51:54Z","updated_at":"2026-04-23T18:40:37Z","name":"Can the index card have lines on one side?","title":"Can the index card have lines on one side?","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2026-04-23T18:40:36Z","user_segment_id":null,"permission_group_id":4046554,"content_tag_ids":["01JMN3NGVXAEHTWMWHSWC1NJHJ"],"label_names":[],"body":"

Yes, the index card can have lines on one side as long as you write on the lineless side and you following the other instructions.

Here is an example of how the handwritten index card should be formatted:

 

"},{"id":38361618648855,"url":"https://coinwizardgames.zendesk.com/api/v2/help_center/en-us/articles/38361618648855.json","html_url":"https://coinwizardgames.zendesk.com/hc/en-us/articles/38361618648855-What-name-do-I-need-to-put-on-the-index-card","author_id":406577465474,"comments_disabled":true,"draft":false,"promoted":false,"position":0,"vote_sum":0,"vote_count":0,"upvote_count":0,"downvote_count":0,"section_id":38456425360919,"created_at":"2026-02-12T17:51:54Z","updated_at":"2026-04-30T04:10:25Z","name":"What name do I need to put on the index card?","title":"What name do I need to put on the index card?","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2026-04-30T04:10:24Z","user_segment_id":null,"permission_group_id":4046554,"content_tag_ids":["01JMN3NGVXAEHTWMWHSWC1NJHJ"],"label_names":[],"body":"

To ensure a valid AMOE submission, the name you write on your index card should match the name on your Coin Wizard Games account.

To see the name on your account please visit the \"My Account\" page by clicking on the menu in the upper-right corner of the website or by clicking on the link below.

https://www.coinwizardgames.com/my-account

You should write your full name and email address exactly as it appear on the top of the \"My Account\" page.

Here is an example of how the handwritten index card should be formatted:

"},{"id":38361611823127,"url":"https://coinwizardgames.zendesk.com/api/v2/help_center/en-us/articles/38361611823127.json","html_url":"https://coinwizardgames.zendesk.com/hc/en-us/articles/38361611823127-What-billing-address-is-listed-on-my-account","author_id":406577465474,"comments_disabled":true,"draft":false,"promoted":false,"position":0,"vote_sum":0,"vote_count":0,"upvote_count":0,"downvote_count":0,"section_id":38456385805847,"created_at":"2026-02-12T17:51:53Z","updated_at":"2026-09-23T03:16:14Z","name":"What billing address is listed on my account?","title":"What billing address is listed on my account?","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2026-04-30T04:12:13Z","user_segment_id":null,"permission_group_id":4046554,"content_tag_ids":["01JTTXHJMR4MBJ1VP2Z2WCVRGH","01JY73VWF4PEC1P8KBY1N3H2KZ"],"label_names":[],"body":"

To see the billing address listed on your account please visit the \"My Account\" page by using the menu icon in the upper-right corner of the website or by clicking on the link below.

https://www.coinwizardgames.com/my-account

At the very top of the \"My Account\" page below your name it will show the current billing address associated with your account. If you need to change this billing address please click here.

IMPORTANT - Please note that your billing address saved to your Coin Wizard Games profile must match the billing address that your bank or credit card company has on file for you. If it does not match it is very likely that any purchase you attempt with a debit or credit card or your bank account will failed and be declined. In addition, if your billing address does not match it is very likely that any redemption payout we send you via ACH direct deposit will be declined by your bank and be returned to us.

"},{"id":38361611605783,"url":"https://coinwizardgames.zendesk.com/api/v2/help_center/en-us/articles/38361611605783.json","html_url":"https://coinwizardgames.zendesk.com/hc/en-us/articles/38361611605783-I-am-unable-to-generate-a-Postal-Request-Code-PRC","author_id":406577465474,"comments_disabled":true,"draft":false,"promoted":false,"position":0,"vote_sum":0,"vote_count":0,"upvote_count":0,"downvote_count":0,"section_id":38456425360919,"created_at":"2026-02-12T17:51:51Z","updated_at":"2026-09-23T02:58:24Z","name":"I am unable to generate a Postal Request Code (\"PRC\")","title":"I am unable to generate a Postal Request Code (\"PRC\")","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2026-09-23T02:58:24Z","user_segment_id":null,"permission_group_id":4046554,"content_tag_ids":["01JMN3NGVXAEHTWMWHSWC1NJHJ"],"label_names":[],"body":"

If you have already generated one (1) Postal Request Code today you will not be able to generate another new Postal Request Code until tomorrow.

However, please also note that if you have already generated five (5) Postal Request Codes this calendar month (eg - September) you will not be able to generate any more until the following month (eg - October 1st).

If you are confident that you have not already generated a PRC earlier in the day and have not already generated 5 of them this month it is possible that you are experiencing an issues with the reCAPTCHA security service that we use. The is the service to ensure you are not a robot.

If you are having an error we recommend a couple things:

If after trying all of these recommendation you are still experiencing an issue please contact our Support Team.

"},{"id":38361618208279,"url":"https://coinwizardgames.zendesk.com/api/v2/help_center/en-us/articles/38361618208279.json","html_url":"https://coinwizardgames.zendesk.com/hc/en-us/articles/38361618208279-How-do-I-find-my-Player-ID","author_id":406577465474,"comments_disabled":true,"draft":false,"promoted":false,"position":0,"vote_sum":0,"vote_count":0,"upvote_count":0,"downvote_count":0,"section_id":38456435669911,"created_at":"2026-02-12T17:51:50Z","updated_at":"2026-04-30T04:24:27Z","name":"How do I find my Player ID?","title":"How do I find my Player ID?","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2026-04-30T04:24:27Z","user_segment_id":null,"permission_group_id":4046554,"content_tag_ids":["01JK8M2TWPAXA6BFXQHGF2KJ6S","01K2Q8CYQYE63N8WJ8NE36NEG0"],"label_names":[],"body":"

Your Player ID or RevU Support ID is located at the very bottom of the Offer Wall if you scroll to the very bottom of the page. 

Please click the link below and scroll to the bottom of this page and you should see it. It is displayed right below the links for the TOS and Privacy Policy.

https://www.coinwizardgames.com/earn-sweeps-coins

​
 

"},{"id":38361618158359,"url":"https://coinwizardgames.zendesk.com/api/v2/help_center/en-us/articles/38361618158359.json","html_url":"https://coinwizardgames.zendesk.com/hc/en-us/articles/38361618158359-I-have-not-yet-received-an-email-with-my-Redemption-Codes","author_id":406577465474,"comments_disabled":true,"draft":false,"promoted":false,"position":0,"vote_sum":0,"vote_count":0,"upvote_count":0,"downvote_count":0,"section_id":38456425360919,"created_at":"2026-02-12T17:51:49Z","updated_at":"2026-04-30T04:22:55Z","name":"I have not yet received an email with my Redemption Codes","title":"I have not yet received an email with my Redemption Codes","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2026-04-30T04:22:55Z","user_segment_id":null,"permission_group_id":4046554,"content_tag_ids":["01JMN3NGVXAEHTWMWHSWC1NJHJ"],"label_names":[],"body":"

We process ALL requests within ten (10) business days of receiving your requests in the mail. However, it may take several days or even a couple weeks for us to receive your envelopes.

If it has been at least 30 days since you placed your requests in the mail and you have not received an email from us with your Redemption Codes please check a few things:

If you cannot locate an email and it has been at least 30 days since you placed your requests in the mail please contact our Support Team.

"},{"id":38361611366295,"url":"https://coinwizardgames.zendesk.com/api/v2/help_center/en-us/articles/38361611366295.json","html_url":"https://coinwizardgames.zendesk.com/hc/en-us/articles/38361611366295-Can-I-cancel-a-pending-redemption-request","author_id":406577465474,"comments_disabled":true,"draft":false,"promoted":false,"position":0,"vote_sum":0,"vote_count":0,"upvote_count":0,"downvote_count":0,"section_id":38456413443095,"created_at":"2026-02-12T17:51:49Z","updated_at":"2026-04-30T04:25:21Z","name":"Can I cancel a pending redemption request","title":"Can I cancel a pending redemption request","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2026-04-30T04:25:21Z","user_segment_id":null,"permission_group_id":4046554,"content_tag_ids":["01K0SESKZN4C9PZGP3GGEBCT38","01K0SESRG4N26PEFHWN6JHGFAA","01KPXTBWWN0TM3K6Q59HZJAPKH","01KQEA4GE1Q829GMXDVYNFAFAE"],"label_names":[],"body":"

Yes, but subject to limitations.

If you previously submitted a prize redemption request for a payout to your checking or savings account you maybe eligible to cancel it.

If the status of your ACH bank deposit redemption request is still PENDING you can cancel it by visiting the \"Manage Redemptions\" page located on the \"My Account\" page. From here you will see your prior 60 days of redemptions requests. If you have any ACH bank deposits that are still PENDING you can click on the cancel button and this will cancel the pending redemption and refund the redeemable Sweeps Coins to your balance.

However, if your ACH bank deposit has already been approved for payment or was already processed you will not be able to cancel it yourself. There is a small window of time between when a payout is approved for payment and when it can be canceled, but that is usually not more than 1 to 2 hours. If you have a ACH bank deposit that is already approved for payment you can contact our Support Team and ask if it is still eligible to be canceled. If it is still eligible to be canceled our Support Team will be happy to do that for you, but please note that this normally requires your request to be submitted prior to 9am ET Monday through Friday.

IMPORTANT - Prizeout digital gift cards cannot be canceled via the website. If you would like to cancel a pending digital gift card from Prizeout you will need to contact our Support Team directly. If the digital gift card has not been processed our Support Team should be able to cancel it for you and refund the redeemable Sweeps Coins to your account balance.

Click Here to view and manage your redemption requests.

"},{"id":38361618036759,"url":"https://coinwizardgames.zendesk.com/api/v2/help_center/en-us/articles/38361618036759.json","html_url":"https://coinwizardgames.zendesk.com/hc/en-us/articles/38361618036759-How-does-Prizeout-work","author_id":406577465474,"comments_disabled":true,"draft":false,"promoted":false,"position":0,"vote_sum":0,"vote_count":0,"upvote_count":0,"downvote_count":0,"section_id":38456413443095,"created_at":"2026-02-12T17:51:48Z","updated_at":"2026-04-30T04:26:30Z","name":"How does Prizeout work?","title":"How does Prizeout work?","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2026-04-30T04:26:30Z","user_segment_id":null,"permission_group_id":4046554,"content_tag_ids":["01K0SESKZN4C9PZGP3GGEBCT38","01K0SESRG4N26PEFHWN6JHGFAA","01K0SETHBTZANW4TBPHMFJ5AWN","01KPXTBWWN0TM3K6Q59HZJAPKH","01KPXTCHAVCA6YVAXX4EQ0E8ZQ"],"label_names":[],"body":"

We are very excited that we have partnered with the great team at Prizeout to offer a unique way to convert your \"redeemable\" Sweeps Coins into digital gift cards.

\n

If your balance of \"redeemable\" Sweeps Coins is 50.00 (a $50 redemption value) or greater and your want to redeem some or all of your \"redeemable\" Sweeps Coins you will be presented with the option to visit the Prizeout store and select from dozens of digital gift cards. The gift cards are for a variety of national and local retailers, restaurants and other businesses, including many online options.

\n

There are NO fees to use Prizeout and in many cases a digital gift card on Prizeout will include extra \"Bonus Value\" giving you more value for your redemption.

\n

Our gift card provider Prizeout offers dozens of different brick-and-mortar retailers, restaurants, online stores and other merchants.  The list is long and there are also regional or local business depending on where you are located in the United States.

\n

Some examples include: Apple, Home Depot, Best Buy, Nike, Puma, Lyft, Door Dash, IKEA, DSW Shoe Warehouse, TJ Maxx, eBay, Starbucks, Nordstrom. Applebee's Chewy, Uber Eats, Taco Bell, Domino's Pizza, Under Amour, Zaxby's, Sam's Club, Shaw's, Kroger and several others.

\n

Many of these options include special bonus offers. For instance, you may be able to get up to a 20% bonus on select cards so if you redeem $50 worth of redeemable Sweeps Coins you may receive $60 digital gift card.

\n

Just click on the Prizeout button after clicking the REDEEM button on the \"My Account\" page, choose your digital gift card and within two (2) business days your redemption request will be approved and emailed to your email address on file.

"},{"id":38361617980439,"url":"https://coinwizardgames.zendesk.com/api/v2/help_center/en-us/articles/38361617980439.json","html_url":"https://coinwizardgames.zendesk.com/hc/en-us/articles/38361617980439-Can-I-use-somebody-else-s-credit-or-debit-card-to-purchase-Gold-Coins","author_id":406577465474,"comments_disabled":true,"draft":false,"promoted":false,"position":0,"vote_sum":0,"vote_count":0,"upvote_count":0,"downvote_count":0,"section_id":38456395462423,"created_at":"2026-02-12T17:51:48Z","updated_at":"2026-04-30T04:27:12Z","name":"Can I use somebody else's credit or debit card to purchase Gold Coins?","title":"Can I use somebody else's credit or debit card to purchase Gold Coins?","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2026-04-30T04:27:12Z","user_segment_id":null,"permission_group_id":4046554,"content_tag_ids":["01JTTXEWEGV4KP7ZV7MWPSQB2J","01JTTXF36DCM3E60EQK2QQBSY4"],"label_names":[],"body":"

NO, you may ONLY use your own personal credit or debit card.

\n

Using a credit or debit card that does not belong to you or belongs to a business will likely result in your payment transaction being declined by our payment processor and as a result your account may be placed under a temporary restriction that will prevent you from making any additional purchases. It will also prevent you from submitting any redemption requests.

\n

In the event your account is restricted and prevented from making any future purchases or redemption requests you will need to validate your identity, as well as the identity of the owner of the card that you used.

\n

This process of identity verification will require you to provide a copy of your photo ID, as well as the photo ID of the person whose credit or debit card you used AND the online or paper account statement for that credit or debit card. This validation process can take up to 72 hours after receiving these identity verification documents.

"},{"id":38361617863447,"url":"https://coinwizardgames.zendesk.com/api/v2/help_center/en-us/articles/38361617863447.json","html_url":"https://coinwizardgames.zendesk.com/hc/en-us/articles/38361617863447-How-can-I-contact-the-Support-Team-at-RevU","author_id":406577465474,"comments_disabled":true,"draft":false,"promoted":false,"position":0,"vote_sum":0,"vote_count":0,"upvote_count":0,"downvote_count":0,"section_id":38456435669911,"created_at":"2026-02-12T17:51:47Z","updated_at":"2026-04-30T04:29:52Z","name":"How can I contact the Support Team at RevU?","title":"How can I contact the Support Team at RevU?","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2026-04-30T04:29:52Z","user_segment_id":null,"permission_group_id":4046554,"content_tag_ids":["01K2Q8CYQYE63N8WJ8NE36NEG0"],"label_names":[],"body":"

To contact the Support Team at RevU+ directly please visit the Offer Wall by clicking the link below:

\n

https://www.coinwizardgames.com/earn-sweeps-coins

\n

Then, in the upper right corner of the Offer Wall you will see an icon of headphones. By clicking on this link it will allow you to communication directly with the Support Team at RevU+ and they can provide more information about the status of this award. Unfortunately, our team does not have access to see if it has been approved and if not, why has it not been approved yet.

\n

In the alternative, you can contact the Support Team at RevU directly by emailing them at: support@revu.co 

\n

 

"},{"id":38361611141655,"url":"https://coinwizardgames.zendesk.com/api/v2/help_center/en-us/articles/38361611141655.json","html_url":"https://coinwizardgames.zendesk.com/hc/en-us/articles/38361611141655-How-long-does-it-take-to-get-my-Redemption-Code-via-email","author_id":406577465474,"comments_disabled":true,"draft":false,"promoted":false,"position":0,"vote_sum":0,"vote_count":0,"upvote_count":0,"downvote_count":0,"section_id":38456425360919,"created_at":"2026-02-12T17:51:47Z","updated_at":"2026-04-30T04:31:05Z","name":"How long does it take to get my Redemption Code via email?","title":"How long does it take to get my Redemption Code via email?","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2026-04-30T04:31:04Z","user_segment_id":null,"permission_group_id":4046554,"content_tag_ids":["01JMN3NGVXAEHTWMWHSWC1NJHJ"],"label_names":[],"body":"

Requests mailed to our PO BOX in New York are processed in the order that they are delivered to our PO BOX and are always processed within ten (10) business days of receiving them.

After they are processed you will immediately be sent your Redemption Code or Redemption Codes via an email to the email address associated with your Coin Wizard Games account.

Please note that we have no control over how long it takes for delivery from your local Post Office to our PO BOX in New York We have seen delivery within as little as 3 to 4 days of it being postmarked at the sending Post Office. However, we have also seen it take 2 to 3 weeks before it is delivered to us. 

The ten (10) business days is not from the time you place it in the mail. It is from the time it is delivered to our PO BOX.

If it has been less than 30 days or 4 full weeks since you place your envelopes in the mail we recommend you wait to submit and inquiry about the status of your requests. If we have not received them yet our Support Team will not know the status or be able to provide any type of update. 

"},{"id":38361611030295,"url":"https://coinwizardgames.zendesk.com/api/v2/help_center/en-us/articles/38361611030295.json","html_url":"https://coinwizardgames.zendesk.com/hc/en-us/articles/38361611030295-Can-I-really-win-prizes","author_id":406577465474,"comments_disabled":true,"draft":false,"promoted":false,"position":0,"vote_sum":0,"vote_count":0,"upvote_count":0,"downvote_count":0,"section_id":38456413443095,"created_at":"2026-02-12T17:51:46Z","updated_at":"2026-04-30T04:34:02Z","name":"Can I really win prizes?","title":"Can I really win prizes?","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2026-04-30T04:34:02Z","user_segment_id":null,"permission_group_id":4046554,"content_tag_ids":["01K0SESKZN4C9PZGP3GGEBCT38","01K0SESRG4N26PEFHWN6JHGFAA","01KPXTBWWN0TM3K6Q59HZJAPKH","01KPXTCHAVCA6YVAXX4EQ0E8ZQ","01KQE9K6YQ7E89SM5DVKZD2QAN","01KQEA4GE1Q829GMXDVYNFAFAE"],"label_names":[],"body":"
\n
\n

YES!

\n

Each and every day players from across the U.S. win \"redeemable\" Sweeps Coins and exchange those for thousands of dollars in real cash prizes or digital gift cards from eCommerce merchants, retailers, and restaurants across the country.

\n

Coin Wizard Games processes winners’ payouts quickly. Payouts via a digital gift card are typically processed & emailed within 1 to 2 business days and payouts via ACH direct deposit to a bank account typically take 2-3 business days.

\n
\n
"},{"id":38361617650711,"url":"https://coinwizardgames.zendesk.com/api/v2/help_center/en-us/articles/38361617650711.json","html_url":"https://coinwizardgames.zendesk.com/hc/en-us/articles/38361617650711-Do-Sweeps-Coins-expire","author_id":406577465474,"comments_disabled":true,"draft":false,"promoted":false,"position":0,"vote_sum":0,"vote_count":0,"upvote_count":0,"downvote_count":0,"section_id":38456359543447,"created_at":"2026-02-12T17:51:45Z","updated_at":"2026-04-30T04:37:34Z","name":"Do Sweeps Coins expire?","title":"Do Sweeps Coins expire?","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2026-04-30T04:37:34Z","user_segment_id":null,"permission_group_id":4046554,"content_tag_ids":["01K22MAACZ3DNMGB10M4XPF2XM","01KQEATRBGEF9ZPNS07QX8CXJP","01KQEATXMXTRJTRK4YYF531WAT"],"label_names":[],"body":"

Sweeps Coins never expire, but any Sweeps Coin balance in a dormant account may be voided or canceled.

\n

A dormant account is one that has not logged into the Coin Wizard Games website for at least 60 days.

"},{"id":38361617602967,"url":"https://coinwizardgames.zendesk.com/api/v2/help_center/en-us/articles/38361617602967.json","html_url":"https://coinwizardgames.zendesk.com/hc/en-us/articles/38361617602967-How-long-does-it-take-to-receive-redemption-payout","author_id":406577465474,"comments_disabled":true,"draft":false,"promoted":false,"position":0,"vote_sum":0,"vote_count":0,"upvote_count":0,"downvote_count":0,"section_id":38456413443095,"created_at":"2026-02-12T17:51:45Z","updated_at":"2026-05-14T06:12:47Z","name":"How long does it take to receive redemption payout?","title":"How long does it take to receive redemption payout?","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2026-04-30T04:39:02Z","user_segment_id":null,"permission_group_id":4046554,"content_tag_ids":["01K0SESKZN4C9PZGP3GGEBCT38","01K0SESRG4N26PEFHWN6JHGFAA","01KQEA4GE1Q829GMXDVYNFAFAE"],"label_names":[],"body":"

To exchange or convert \"redeemable\" Sweeps Coins into a cash prize players must submit a redemption request via the \"My Account\" page. Provide you have a sufficient balance of \"redeemable\" Sweeps Coins you can submit a redemption request 24 hours a day, 7 days a week.

\n

Coin Wizard Games accounting team processes redemption requests during normal business hours (Monday through Friday, 8am-6pm Eastern Time), except on holidays.

\n

We recommend using Prizeout to get a digital gift card, but we are happy to send payouts via ACH direct deposit to your bank account, subject to certain limitations.

\n

Prizeout Digital Gift Card - Redemption requests made via Prizeout typically take 1 to 2 business days to process after the request is submitted. This means that a redemption request made on a Wednesday may not be received in your email until Friday and a redemption request made on a Friday will typically be received in your email the following Monday or Tuesday (after the weekend).

\n

Bank ACH - Redemption requests made via an ACH payment to a bank account typically take 2 to 3 business days to process after the request is made. This means a redemption request made on a Monday may not be received in a bank account until Thursday and a redemption request made on a Friday will typically not be received in a bank account until the following Wednesday (3 business days).

"},{"id":38361617457431,"url":"https://coinwizardgames.zendesk.com/api/v2/help_center/en-us/articles/38361617457431.json","html_url":"https://coinwizardgames.zendesk.com/hc/en-us/articles/38361617457431-Can-you-exchange-Gold-Coins-for-Sweeps-Coins","author_id":406577465474,"comments_disabled":true,"draft":false,"promoted":false,"position":0,"vote_sum":0,"vote_count":0,"upvote_count":0,"downvote_count":0,"section_id":38456387129367,"created_at":"2026-02-12T17:51:44Z","updated_at":"2026-04-30T04:41:03Z","name":"Can you exchange Gold Coins for Sweeps Coins?","title":"Can you exchange Gold Coins for Sweeps Coins?","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2026-04-30T04:41:03Z","user_segment_id":null,"permission_group_id":4046554,"content_tag_ids":["01K22MAACZ3DNMGB10M4XPF2XM","01K22MAJ41XWSZQ5BT1X5M08XV"],"label_names":[],"body":"

No, Gold Coins and Sweeps Coins are not exchangeable. You cannot win Sweeps Coins by playing with Gold Coins or paying entry fees in Gold Coins, and you cannot earn Gold Coins by playing with Sweeps Coins or paying entry fees in Sweeps Coins.

"},{"id":38361617398295,"url":"https://coinwizardgames.zendesk.com/api/v2/help_center/en-us/articles/38361617398295.json","html_url":"https://coinwizardgames.zendesk.com/hc/en-us/articles/38361617398295-I-have-a-charge-on-my-debit-card-but-did-not-receive-my-coins","author_id":406577465474,"comments_disabled":true,"draft":false,"promoted":false,"position":0,"vote_sum":0,"vote_count":0,"upvote_count":0,"downvote_count":0,"section_id":38456394088471,"created_at":"2026-02-12T17:51:43Z","updated_at":"2026-04-30T04:41:59Z","name":"I have a charge on my debit card, but did not receive my coins","title":"I have a charge on my debit card, but did not receive my coins","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2026-04-30T04:41:59Z","user_segment_id":null,"permission_group_id":4046554,"content_tag_ids":["01JTTXEWEGV4KP7ZV7MWPSQB2J","01JTTXF36DCM3E60EQK2QQBSY4","01K22MAJ41XWSZQ5BT1X5M08XV","01KQEB2VQHY0M91RRT54A0FV3P","01KQEB310ZKERZ2FH53KPHE068"],"label_names":[],"body":"

From time to time your card may be declined due to various reasons.  Unfortunately, if you are using a debit card, including a prepaid debit card, it is very likely that your bank placed a temporary hold or temporary authorization on your card before they declined the transaction. This may result in your seeing a \"pending\" or \"temporary\" authorization on your mobile or online statement.

\n

Please do not be alarmed, this happens to our community members several times every day. Unfortunately, this is not something we can address. It happens on many websites and tends to happen if your debit card was decline by your bank for the billing address not matching or for entering an incorrect 3 or 4 digit CVC security code from the back.

\n

Because your card was decline we could not successfully charge it and therefore you did not receive your coins. The \"pending\" or \"temporary\" authorization on your statement will be voided by your bank and should disappear within 48 to 72 hours, if not sooner. 

\n

If you have any questions about the \"pending\" or \"temporary\" authorization we recommend that you contact your bank prior to contacting our Support Team. 

"},{"id":38361617348247,"url":"https://coinwizardgames.zendesk.com/api/v2/help_center/en-us/articles/38361617348247.json","html_url":"https://coinwizardgames.zendesk.com/hc/en-us/articles/38361617348247-Why-was-my-Offer-Wall-reward-denied","author_id":406577465474,"comments_disabled":true,"draft":false,"promoted":false,"position":0,"vote_sum":0,"vote_count":0,"upvote_count":0,"downvote_count":0,"section_id":38456435669911,"created_at":"2026-02-12T17:51:43Z","updated_at":"2026-04-30T04:42:45Z","name":"Why was my Offer Wall reward denied?","title":"Why was my Offer Wall reward denied?","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2026-04-30T04:42:45Z","user_segment_id":null,"permission_group_id":4046554,"content_tag_ids":["01K2Q8CTYXTH04N1BGG5PHJQYM","01K2Q8CYQYE63N8WJ8NE36NEG0","01KQEB4EZ6CBRV38GDCSPHHJBR"],"label_names":[],"body":"

Each promotional offer on the RevU+ Offer Wall has different eligibility requirements to qualify for the Sweeps Coins reward. These will always be provided before you click to complete the offer. There are typically four (4) reasons why an reward will be denied:

\n\n

It is important to note that the offer provider, not RevU or Coin Wizard Games, is responsible for determining which network receives credit for a individual's action, such as installing their app or signing up for their service. 

\n

The offer provider reports the results to RevU when their tracking shows that we were involved in the campaign. If they do not report the results to RevU then RevU does not see any progress or receive any payment.

\n

Unfortunately, we cannot provide any additional assistance, but you can contact the Support Team at RevU directly by emailing them at: support@revu.co 

"},{"id":38361610650007,"url":"https://coinwizardgames.zendesk.com/api/v2/help_center/en-us/articles/38361610650007.json","html_url":"https://coinwizardgames.zendesk.com/hc/en-us/articles/38361610650007-Can-I-redeem-more-than-1-Redemption-Code-each-day","author_id":406577465474,"comments_disabled":true,"draft":false,"promoted":false,"position":0,"vote_sum":0,"vote_count":0,"upvote_count":0,"downvote_count":0,"section_id":38456425360919,"created_at":"2026-02-12T17:51:42Z","updated_at":"2026-04-30T05:05:32Z","name":"Can I redeem more than 1 Redemption Code each day?","title":"Can I redeem more than 1 Redemption Code each day?","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2026-04-30T05:05:32Z","user_segment_id":null,"permission_group_id":4046554,"content_tag_ids":["01JMN3NGVXAEHTWMWHSWC1NJHJ"],"label_names":[],"body":"

No, please note that you are only allowed to redeem one (1) Redemption Code per calendar day. A calendar day is defined as 12am ET (midnight) to 11:59pm ET. After you have submitted one for the current day you will need to wait until the at least 12:00am ET to enter a new Redemption Code that you have not previously redeemed.

"},{"id":38361610519575,"url":"https://coinwizardgames.zendesk.com/api/v2/help_center/en-us/articles/38361610519575.json","html_url":"https://coinwizardgames.zendesk.com/hc/en-us/articles/38361610519575-Is-there-a-fee-for-exchanging-or-converting-my-redeemable-Sweeps-Coins-into-a-prize","author_id":406577465474,"comments_disabled":true,"draft":false,"promoted":false,"position":0,"vote_sum":0,"vote_count":0,"upvote_count":0,"downvote_count":0,"section_id":38456413443095,"created_at":"2026-02-12T17:51:41Z","updated_at":"2026-04-30T05:06:39Z","name":"Is there a fee for exchanging or converting my \"redeemable\" Sweeps Coins into a prize?","title":"Is there a fee for exchanging or converting my \"redeemable\" Sweeps Coins into a prize?","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2026-04-30T05:06:39Z","user_segment_id":null,"permission_group_id":4046554,"content_tag_ids":["01K0SESKZN4C9PZGP3GGEBCT38","01K0SESRG4N26PEFHWN6JHGFAA","01K0SET1GZPJ12VB1ENXKMMHZM","01K0SETHBTZANW4TBPHMFJ5AWN","01KPXTBWWN0TM3K6Q59HZJAPKH","01KPXTCHAVCA6YVAXX4EQ0E8ZQ","01KQEA4GE1Q829GMXDVYNFAFAE"],"label_names":[],"body":"

NO - There is no fee when you request a redemption or exchange of your \"redeemable\" Sweeps Coins.

IMPORTANT- Please note that although there are not be fees associated with the other payout methods, you must have a minimum number of \"redeemable\" Sweeps Coins to request a redemption. Please review the table below:

\n\n\n\n\n\n\n\n\n\n\n\n\n
Method of PayoutMinimum Redeemable Sweeps Coins
Prizeout (digital gift card)50.00
Bank ACH (direct deposit)100.00

 

"},{"id":38361610458519,"url":"https://coinwizardgames.zendesk.com/api/v2/help_center/en-us/articles/38361610458519.json","html_url":"https://coinwizardgames.zendesk.com/hc/en-us/articles/38361610458519-What-are-the-odds-of-winning-in-any-of-the-games","author_id":406577465474,"comments_disabled":true,"draft":false,"promoted":false,"position":0,"vote_sum":0,"vote_count":0,"upvote_count":0,"downvote_count":0,"section_id":38456455951127,"created_at":"2026-02-12T17:51:41Z","updated_at":"2026-04-30T05:10:06Z","name":"What are the odds of winning in any of the games?","title":"What are the odds of winning in any of the games?","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2026-04-30T04:43:46Z","user_segment_id":null,"permission_group_id":4046554,"content_tag_ids":["01JRBWSG0E84JPDJK9APHZ328Z","01KQE9K6YQ7E89SM5DVKZD2QAN","01KQEBDFDQG63PSWGKKQZW8C38","01KQECPKJYSRJ62PGT3VGK9VF7"],"label_names":[],"body":"

The odds of winning any particular prize in any particular game vary based on the particular game being played, and on the Gold Coin or Sweep Coin entry fee bet for each particular play of a particular game.

\n

The odds of winning any specific prize in any particular game may be reviewed by clicking the “?” button in any game.

"},{"id":38361588707863,"url":"https://coinwizardgames.zendesk.com/api/v2/help_center/en-us/articles/38361588707863.json","html_url":"https://coinwizardgames.zendesk.com/hc/en-us/articles/38361588707863-How-do-you-switch-playing-between-Gold-Coins-and-Sweeps-Coins","author_id":406577465474,"comments_disabled":true,"draft":false,"promoted":false,"position":0,"vote_sum":0,"vote_count":0,"upvote_count":0,"downvote_count":0,"section_id":38456359543447,"created_at":"2026-02-12T17:51:40Z","updated_at":"2026-04-30T05:12:50Z","name":"How do you switch playing between Gold Coins and Sweeps Coins?","title":"How do you switch playing between Gold Coins and Sweeps Coins?","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2026-04-30T05:12:50Z","user_segment_id":null,"permission_group_id":4046554,"content_tag_ids":["01K22MAACZ3DNMGB10M4XPF2XM","01K22MAJ41XWSZQ5BT1X5M08XV"],"label_names":[],"body":"

You can play with Gold Coins and win Gold Coins, or you can play with Sweeps Coins and win Sweeps Coins. To switch between using Gold Coins and Sweeps Coins all you need to do is click on the “G” or “S” Coin icon that appears in the Balance area at the top of every page of the website.

When you switch between the two different types of Coins, you will see a confirmation message to let you know which type of Coin you are now using.

"},{"id":38361616932247,"url":"https://coinwizardgames.zendesk.com/api/v2/help_center/en-us/articles/38361616932247.json","html_url":"https://coinwizardgames.zendesk.com/hc/en-us/articles/38361616932247-I-did-not-receive-the-coins-for-my-purchase","author_id":406577465474,"comments_disabled":true,"draft":false,"promoted":false,"position":0,"vote_sum":0,"vote_count":0,"upvote_count":0,"downvote_count":0,"section_id":38456394088471,"created_at":"2026-02-12T17:51:39Z","updated_at":"2026-04-30T05:20:53Z","name":"I did not receive the coins for my purchase","title":"I did not receive the coins for my purchase","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2026-04-30T05:20:53Z","user_segment_id":null,"permission_group_id":4046554,"content_tag_ids":["01JTTXF36DCM3E60EQK2QQBSY4"],"label_names":[],"body":"

If you completed a purchase and you are not seeing your Gold Coins or Sweeps Coins appear in your account balance it could be due to a delay in the approval from your bank or credit card company. 

In the unlikely event that this happens, we recommend you sign out of your account, wait 1 minute and then sign back into your account. This should trigger your account balance to reflect the coins that you purchased. We also recommend that you review your Transaction History for both your Gold Coins and your Sweeps Coins to view your credits. 

Please note that you can always view all of your Gold Coin transactions by visiting the \"My Account\" page and clicking on the Gold Coin Transactions History or you can click on the link below. Once on the transaction history you can use the drop-down menu at the top to filter for Package Purchase.

https://www.coinwizardgames.com/gold-coins-history

You can view all of your Sweeps Coin transactions by visiting the \"My Account\" page and clicking on the Sweeps Coin Transactions History or you can click on the link below. Once on the transaction history you can use the drop-down menu at the top to filter for Free Gift.

https://coinwizardgames.com/coins-history

"},{"id":38361616913815,"url":"https://coinwizardgames.zendesk.com/api/v2/help_center/en-us/articles/38361616913815.json","html_url":"https://coinwizardgames.zendesk.com/hc/en-us/articles/38361616913815-Why-is-it-taking-so-long-for-my-Sweeps-Coins-to-be-credited-from-the-Offer-Wall","author_id":406577465474,"comments_disabled":true,"draft":false,"promoted":false,"position":0,"vote_sum":0,"vote_count":0,"upvote_count":0,"downvote_count":0,"section_id":38456435669911,"created_at":"2026-02-12T17:51:39Z","updated_at":"2026-04-30T05:26:39Z","name":"Why is it taking so long for my Sweeps Coins to be credited from the Offer Wall?","title":"Why is it taking so long for my Sweeps Coins to be credited from the Offer Wall?","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2026-04-30T05:26:39Z","user_segment_id":null,"permission_group_id":4046554,"content_tag_ids":["01K2Q8CTYXTH04N1BGG5PHJQYM","01K2Q8CYQYE63N8WJ8NE36NEG0","01KQEB4EZ6CBRV38GDCSPHHJBR"],"label_names":[],"body":"

Unfortunately, there are times and especially with certain advertisers, where the estimate that RevU provided is inaccurate. There are even times when it might show a reward takes an hour to process and it could actually be days.  The reason for the discrepancy is a result of RevU giving an estimate of how long it takes their team to process the reward after the respective advertiser verifies your completion of the specific requirements.

As an example, it may say 60 minutes, but if it takes the advertiser (for example Coinsbase or SiriusXM radio) a few days to process your subscription payment and then confirm that the payment was received they will not notify RevU for a few days. However, as soon as RevU receives confirmation that is is verified they tell us and we award you the respective Sweeps Coin reward within the time noted on next to each offer.

We do appreciate that this may appear misleading or at least confusing, but we assure you that as soon as your eligibility is verified we will very quickly award you the Sweeps Coins you earned.

In the alternative, you can contact the Support Team at RevU directly by emailing them at: support@revu.co

"}],"sort_by":"position","sort_order":"asc"}